Support
Something not right, or just want to say hi? Here is how to reach us.
Report a bug
The fastest way is in the game: open Settings and press "Report a problem" (bottom left). It attaches the technical details for you. After a crash, the game offers to send a report the next time it starts.
By email: bugs@planetpilot.world
Community
Share your best landings, find PvP opponents and hear about updates first.
What to put in a bug report
- What you did, what you expected, and what happened instead.
- Where you were: the airport code or the area of the map, and the plane.
- The game version, if you know it.
- A screenshot or a short clip, if you can.
- For a crash or a graphics problem, your graphics card and Windows version help a lot.
An in-game report ("Report a problem" in Settings) includes the end of the game's log automatically, which is usually the quickest way for us to find the cause.
Quick fixes
The game runs slowly
Open Settings and pick a lower graphics preset, or lower the resolution. Make sure your graphics driver is up to date.
The game does not start
Update your graphics driver (the game needs Vulkan support) and use "Verify integrity of game files" in Steam. If it still fails, email us with your graphics card and Windows version.
I cannot find a PvP match
Check that the game is allowed through your firewall, and try again in a minute: the online server may be updating.
Privacy
Reports are optional and contain only technical details. See the privacy policy for exactly what is sent, or email privacy@planetpilot.world to have a report deleted.